NAB Customers Hit a Digital Wall as Banking App Goes Down
Synopsis
NAB outage disrupted mobile, internet and phone banking across Australia, affecting several additional platforms. NAB reported $2.75 billion in half-year statutory net profit as digital payment volumes continued rising.
NAB experienced an outage and was unable to manage the bank's internet banking, mobile application and phone services in Australia on Wednesday, forcing customers to refrain from accessing a number of banking channels.
The outage began in the afternoon, spreading to involve other NAB services, including NAB Connect, NAB Trade and NAB Broker as well as JBWere. Teams were working to restore services and there was no scheduled maintenance, NAB said.
When the outage was reported, the reason for the outage and a date when services would be restored were not given by NAB. Consumers also complained that they had difficulty making everyday purchases during the outages.
Several NAB Platforms are impacted
The mobile banking outage comes days after another disruption of NAB's mobile and desktop banking services in August.
The recent NAB digital outage is not just impacting people's banking, but business banking and investment platforms are also being impacted. Business customers use NAB Connect, NAB Trade and NAB Broker are online trading services.
The disruption follows as electronic payments make up a high proportion of payments across Australia. According to data from the Reserve Bank of Australia, Australian-issued cards made 1.416 million purchase transactions (valued at $100.1 billion) in July 2026.
During the same month, transactions totaled $260.6 billion, representing 176.2 million on New Payments Platform. Transaction volume on the platform was 14.2% higher year-over-year, while purchases using a card were 5.3% higher.
The NAB has declared a half-year profit of $2.75 billion
For the half, the statutory net profit reported by NAB was $2.75 billion. Cash earnings totalled $2.639 billion and cash earnings excluding large notable items totalled $3.588 billion.
As of March 31, the bank's common equity tier-one capital ratio is 11.65%. Meanwhile, NAB's latest result revealed that its net interest income grew by 8.5% on a year-on-year basis, while its statutory net profit dropped by 19.3% due to notable items.
NAB were continuing to investigate the outage, while attempting to restore services. At the latest update, the cause of the NAB outage with online banking and the timeline for the fix remain unknown.
Source: Smart Company
Pooja Malik is a business journalist with over six years of experience covering startups, entrepreneurship, and emerging trends. She has previously worked with leading media platforms such as YourStory Media and BW BusinessWorld, where she reported on business, policy, and market developments. Currently, she serves as Editor at The Inspirepreneur Magazine, where she writes and edits stories across business, lifestyle, and travel, with a focus on clarity, accuracy, and reader relevance.
You Might Also Like
Webuild lands $1B contract as cities confront aging sewer systems
Commonwealth Bank Flags Rising AI Costs for Corporate Australia
