HotDoc: Connecting Patients and Doctors Across Australia
HotDoc is Australia’s largest healthtech company that has completely transformed how patients and healthcare providers connect today. It was founded in 2012 by Dr. Ben Hurst. He is a medical doctor with firsthand experience in the challenges of medical practice management. The company has since then grown from a small startup into one of the most trusted names in healthcare technology. HotDoc has its headquarters in Melbourne and it serves over 21,000 medical practitioners and millions of patients in Australia. These numbers make it the largest patient engagement platform in the country.
Dr. Hurst’s motivation for founding HotDoc came from the differences he saw between patient communication and practice management. His parents were both healthcare professionals and often faced administrative blockages that took time away from the right patient care. This inspired him to make a platform that simplifies these processes, allowing healthcare providers to focus on what truly matters, and that’s only one thing – patient health.
HotDoc’s main mission is simple: it wants to improve the distant relationship between patients and their healthcare providers by streamlining communication and enhancing accessibility. This approach and goal have driven the company towards growth since its beginning days, making it the leader in the Australian healthcare sector.
Tools for Better Patient Management for Clinics
HotDoc has made some practical and easy-to-use tools that are completely patient focused for easy and fast medical management practices. These services are made to reduce the pressure and enhance the patient experience for better health support.
Online Appointment Booking
HotDoc made sure that booking a health appointment is easy and not a chore. They have an online system that makes it very easy for patients to search, select, and book a doctor’s appointment. This service is connected with their own practice management software. The appointment booking is very simple and ensures easy record-keeping and reduces the chance of double bookings.
Recalls and Reminders
Remembering and staying on top of appointments can be a little challenging for patients. This is why HotDoc has created an automated SMS system along with email reminders for upcoming appointments, screenings, and follow-up visits. This system not only improves patient attendance for appointments, but it also reduces a lot of work for staff.
New Patient Registration
Registration in clinics and hospitals is a hassle for patients. HotDoc has streamlined this process with digital registration forms that patients can fill out easily at home or during their lunchtime. This saves a lot of time and hassle for patients and desk staff. And everything is kept safe digitally instead of hefty paperwork.
Digital Forms
Forms are very important piece of information for clinics and patients themselves. They include all the important details that help doctors prepare consultations for them. And if they are digital, then this is the best option. Through HotDc’s digital forms, it gets faster and easier for patients to provide all the necessary information, and stress-free for staff members to collect and forward it to the doctor. These forms can be customised as per the needs of clinics, making communication simple and smooth.
Check-in Kiosks
For clinics that are packed with patients, long queues at the reception can be a huge nightmare. HotDoc’s Kiosks come in handy for such clinics. Through these screens, patients can easily check in without waiting in long lines at the reception. This speeds up the whole process and frees up staff who can use this time for more medical tasks.
Health Campaigns
HotDoc has a tool called Inform, which helps clinics run targeted health campaigns, encouraging patients to book preventive screenings, vaccinations, and appointments as well. This is a great way to encourage patients to think about themselves, and it increases patient revenue as well.
Working with Practice Software
Technology
HotDoc’s platform is not just a software system. It works with Australia’s leading practice management software, like Zedmed and MedicalDirector. This means patient bookings, appointment data, and medical records are used and stored smoothly among patients and staff. For instance, when a patient books an appointment through HotDoc, their details automatically sync with the clinic’s software, and their record gets updated at the same time. This reduces the risk of double booking or loss of data. For big hospitals, HotDoc also offers API support, allowing for custom integrations and more complex data management. This flexibility is a big advantage for them as their patient flow is in huge amounts.
Patient Privacy Protection
In the healthcare world, patient privacy isn’t just a box to tick – it’s a big responsibility. HotDoc takes this very seriously. They follow Australia’s laws and healthcare sector standards properly. The platform uses encryption to protect patients’ data, and regular third-party audits make sure that the highest security benchmarks are met. Beyond technical safeguards, HotDoc has a strong internal culture of security as well. Its staff undergo regular training, and the company has strong protocols in place to detect and prevent potential data breaches. This commitment to data security has earned HotDoc the trust of multiple healthcare providers in Australia.
Helping Patients and Practices
With over 21,000 practitioners and millions of patients using its platform, HotDoc has become an important part of Australia’s healthcare sector. It supports a wide range of medical practices from small families to large health networks. Millions of patients trust and appreciate the convenience of booking health appointments easily through online forms and an easy-to-use app. And the healthcare providers benefit from easy patient information storage, less workload, and better management.
One Simple Mission
HotDoc has one mission – it is to strengthen the relationship between patients and their healthcare providers. This patient-first approach drives the company’s innovation and ensures that every feature and update is made to improve the healthcare experience of patients and healthcare firms. They focus more on accessibility and personalised care, which has made HotDoc a trusted partner of thousands of clinics across Australia.
Clear and predictable pricing
HotDoc works on a subscription-based model. It charges clinics a flat fee per practitioner. This pricing structure is designed to be predictable and transparent, without any hidden fees or unexpected costs. It also ensures that clinics of all sizes can access the full range of HotDoc’s services from A to Z easily.
What’s Next for HotDoc?
As the healthcare landscape continues to move ahead, HotDoc is committed to staying ahead in the healthcare industry. The company is constantly growing and developing new features and refining its platforms to meet the changing needs of both providers and patients. From telehealth support to data analysis, the company is all set to lead the way in patient engagement technology. With its strong goal settings and innovative spirit, HotDoc is set to play a key role in shaping the future of Australian healthcare.
