Apromore: Smarter Solutions for Streamlined Business Processes
Apromore is a leading name in process mining, offering a robust platform powered by advanced AI and data analytics. Apromore enables businesses to unlock the hidden potential in their operations, delivering actionable insights and optimising workflows.
Whether you’re a bank aiming to streamline customer onboarding or a manufacturer looking to sharpen supply chain efficiency, Apromore combines academic rigour with cutting-edge technology to empower organisations worldwide.
Apromore’s transformation from a university project to a globally trusted leader highlights its core features and showcases its invaluable role in digital transformation.
The Evolution of Apromore
From Research Labs to Global Leadership
Apromore began in 2009 as a collaborative research project between the University of Melbourne and the University of Tartu. Co-founders Marcello La Rosa and Marlon Dumas set out to explore the untapped potential of process mining—a niche area within business process management at the time.
Supported by contributions from over 15 institutions, they developed an open-source prototype called “AProMoRe,” attracting a dedicated open-source community. By 2019, driven by market demand and university backing, Apromore Pty Ltd was formally established, transitioning from an ambitious academic idea to a commercial organisation.
Highlights of this extraordinary trajectory include raising $30M in funding, accolades like being named a leader in the 2023 and 2024 Gartner Magic Quadrant for Process Mining Tools, and scaling its client base to include Fortune 500 companies across banking, healthcare, and manufacturing industries.
Key Achievements
2019
- Launched Apromore Open-Source Edition, adopted by over 150 organisations globally.
- Established Apromore Pty Ltd, spun out from The University of Melbourne, led by Marcello La Rosa, Marlon Dumas, and Simon Raboczi.
- Released Enterprise Edition version 7.5, introducing key features such as Process Discoverer, Dashboard, Model Editor, and Predictive Process Monitoring.
2020
- Secured AUD 6.8 million (USD 4.45 million) in Series A funding, led by GBTEC, to support product development and operational growth.
- Recognised as Top-25 Best Open-Source Software of 2020 (InfoWorld) and Top-20 fastest-growing Australian startup (GrowthList).
- Released version 7.18, delivering improved governance, access control, and single sign-on (SSO) capabilities.
2021
- Ranked as a Major Contender in the Everest Group Process Mining PEAK Matrix Assessment and a High Achiever in Nelson Hall’s NEAT Vendor Evaluation for Process Discovery and Mining.
- Launched the Digital Process Twin capability, enabling automated discovery and simulation of process models.
- Released Apromore 8 series, introducing comprehensive process discovery and a no-code ETL module for data integration.
2022
- Secured USD 10.3 million Series B funding, led by Salesforce, and became Salesforce’s “process mining platform of choice.”
- Released Apromore 9, featuring a highly scalable data layer and upgraded predictive process monitoring in a no-code environment.
- Introduced a MuleSoft Anypoint API connector, facilitating integration with Salesforce and other platforms.
- Achieved triple-digit growth and expanded presence across the US, LATAM, Europe, Australia, New Zealand, and Japan.
2023
- Recognised as a Leader in the Gartner Magic Quadrant for Process Mining Tools.
- Delivered exceptional growth in the US market and was a finalist for the Governor of Victoria Startup Awards.
- Released version 9.5, introducing a dedicated KPI Centre, AI-powered root-cause analysis, and enhanced automation assessment tools.
- Strengthened Salesforce integration with the launch of an RPA Manager connector for seamless task automation.
2024
- Expanded the executive leadership team with new US-based Chief Revenue Officer and Chief Marketing Officer.
- Secured an additional USD 15 million in Series B-1 funding, through investment by Salesforce and Tin Alley Ventures.
- Recognised as a Leader in the 2024 Gartner Magic Quadrant for Process Mining Platforms and Everest Group’s PEAK Matrix Assessment.
- Released Apromore Series 10, showcasing a redesigned user interface and an AI-powered Copilot for enhanced process analysis.
- Launched the industry-first Compliance Center, revolutionising operational risk management with process intelligence.
- Introduced new integration with Salesforce Flow Orchestration, enabling optimised process implementation directly within Salesforce..
Why Apromore is a Game-Changer in Process Mining
Apromore has established itself as a pioneer, offering businesses a blend of advanced analytics and practical, user-friendly design suitable for non-technical users. Its intuitive tools enable organisations to optimise processes across various industries, creating unparalleled operational excellence.
What is Process Mining?
Process mining is the practice of analysing event logs from IT systems to uncover inefficiencies, bottlenecks, and hidden opportunities in workflows. Apromore’s platform takes this concept further by integrating advanced AI, predictive analytics, and simulation tools.
Top Features of Apromore
Process Discovery and Performance Overlays
Apromore harnesses automated process discovery to generate “as-is” business process models from event logs, providing clarity on how workflows occur in real-life operations.
Key Benefits
- Identify frequent deviations and compliance breaches.
- Quantify performance metrics like activity durations and handover times through overlays on visualised process maps.
Real-Time Predictive Analytics
Apromore’s AI capabilities take analytics to the next level, predicting outcomes like SLA breaches and project delays. This empowers timely decision-making, ensuring businesses can stay ahead of challenges.
Core Applications
- Monitor case outcomes and impending bottlenecks.
- Forecast the remaining time for ongoing cases.
The Apromore Compliance Center
Apromore’s Compliance Center module is a groundbreaking solution designed to simplify and enhance regulatory compliance across industries such as financial services, the public sector, energy, and manufacturing. It provides comprehensive auditing and reporting tools that detail historical transactions, identifying instances where controls were adhered to or breached, alongside actionable insights into these violations. By leveraging Compliance by Design, organisations can simulate the impact of process changes, ensuring compliance is built in from the outset. Real-time compliance monitoring allows for proactive tracking of activities against KPIs, highlighting control violations and offering visual insights through user-friendly dashboards.
Co-developed with leading banking institutions, the module boasts advanced features such as an AI-powered Copilot for task automation, variant comparison to identify inefficiencies, and a KPI Metrics Center for in-depth analytics. It also includes automated testing of flow constraints and continuous monitoring to uphold governance standards. With these capabilities, Apromore’s Compliance Center transforms regulatory management into a more efficient, effective, and effortless process.
What-If Simulations with Digital Twins
With Digital Process Twin capabilities, businesses can simulate potential changes in their systems—without risking the current operations. Whether testing cost-saving measures or modelling workload allocations, this feature sets Apromore apart.
Benefits
- Assess different operational strategies before implementing them.
- Quantify expected ROI and optimise resource utilisation.
Task Mining and AI-Powered Root Cause Analysis
Apromore goes beyond process mining to focus on task-level inefficiencies. Integrated AI uncovers granular insights into root causes of process delays to achieve actionable, targeted enhancements.
Use-Cases
- Identifying repetitive manual tasks and automating them via RPA.
- Streamlining customer service operations by refining bottlenecks in task-level workflows.
Seamless Integration and Collaboration
Apromore ensures compatibility with platforms like Salesforce, leveraging its cutting-edge technology for broader business ecosystems. Collaboration features also allow teams to co-manage process models and share actionable insights effortlessly.
Case Studies
Driving Excellence in Education
The University of Melbourne, Australia’s leading educational institution, faced growing application volumes that created delays and inefficiencies in its student admissions process, leaving applicants frustrated. By partnering with Apromore, the university identified bottlenecks and inefficiencies through advanced process mining. This allowed for a workflow redesign, leading to a 28% reduction in overall turnaround time and an impressive 65% decrease in turnaround time for Stage 2 of admissions. Additionally, this optimisation resulted in AU$150,000 in initial cost savings, while enhancing transparency and improving applicant experiences.
Streamlining Operations in Oil & Gas
A leading gas provider sought Apromore’s expertise to improve the efficiency of its well intervention projects, which were hindered by operational inefficiencies, safety issues, and compliance challenges. Apromore’s tailored process mining tools enabled the standardisation of workflows, enhanced governance, and optimised resource utilisation. These improvements delivered a 15% enhancement in cycle time, a 20% reduction in policy violations, and $7 million in savings per project, while improving safety and consistency in the competitive liquified natural gas sector.
Transforming Customer Care for Insurers
For a global insurer struggling with large volumes of customer calls and dissatisfaction related to delayed policy payment notifications, Apromore provided significant relief. By automating communication through SMS, email, and voice messaging, as well as optimising the interactive voice response (IVR) system, the insurer drastically reduced unnecessary interactions. This transformation resulted in a 50% boost in customer satisfaction and $3 million in yearly cost savings, streamlining operations and enabling staff to focus on higher-value activities.
Revolutionising Retail and E-Commerce Efficiency
A North American retail and e-commerce company faced obstacles in managing inventory, supply chains, and compliance, alongside dwindling customer satisfaction. By utilising Apromore’s platform, the business achieved major milestones, including a 40% increase in customer satisfaction scores, a 35% reduction in compliance-related incidents, and a 30% decrease in inventory carrying costs. These enhancements not only optimised operations but also set the organisation up for long-term success in a demanding retail landscape.
Cross-Industry Impact
Wealth Management
An Australian superannuation fund achieved AU$150,000 in cost savings within three months, an estimated AU$600,000+ in annual ROI, and a 2.6x faster discovery-to-improvement cycle.
Banking & Fintech
A global bank integrated Apromore with Salesforce and achieved remarkable results, including 84% process automation, 40% growth in new customer acquisition, and a 25% reduction in fraud incidents.
Healthcare
A healthcare provider improved patient outcomes by reducing hospital readmission rates by 40%, cutting guideline violations by 35%, and achieving patient journeys that were 30% faster.
Achieving Operational Excellence with Apromore
For businesses, process mining effectiveness boils down to accuracy and usability. Apromore provides unparalleled depth without overcomplicating processes. Its no-code features ensure that even non-technical staff can derive insights and implement them effectively.
Why Choose Apromore
Holistic Capabilities
Combines process mining, AI-enabled insights, task mining, and compliance tools.
Global Recognition
Features in industry-leading reports like Everest Group and Forrester.
Customisability
Build tailored dashboards for precise, enterprise-specific reporting.
Proven Results
From banking giants to SMEs, Apromore transforms enterprises of all sizes.
Transformative Partnership with Soroco
Taking its innovation even further, Apromore recently announced a strategic partnership with Soroco, a leader in AI and interaction data analysis. Together, they aim to redefine process visibility and operational excellence with a no-code, end-to-end solution that delivers unparalleled insights into business workflows.
This partnership merges Apromore’s advanced process mining platform with Soroco’s proprietary Scout AI technology. The result is an integrated system capable of analyzing transaction-level data from ERP systems alongside human-machine interaction data. This fusion allows organizations to not only optimize processes but also monitor them continuously for sustainable improvements.
Key benefits of the collaboration include AI-driven insights, digital twin modeling, and continuous monitoring tools. This partnership positions both companies to empower businesses with robust tools for automation, risk mitigation, and large-scale digital transformation.
The Future of Process Mining with Apromore
Apromore is on an ambitious trajectory, continually pushing the envelope on what’s possible with process intelligence. From enhanced prediction tools to AI-integrated copilot features, the company remains at the forefront of revolutionising business operations.
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